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Wild Tokyo Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you visit Wild Tokyo Casino, create an account or use any available gaming, wagering or related services. Please read them carefully before using the website. By accessing the website or opening an account, you confirm that you understand and accept these terms, together with any specific rules displayed for a particular game, promotion or service.
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1. General terms and acceptance
These Terms & Conditions form an agreement between you and Wild Tokyo Casino in relation to your use of the website and any services made available through it. They apply to visitors, registered account holders and anyone who otherwise uses the website. Additional rules may apply to individual games, tournaments, promotions, payment methods or other features. Those rules will be shown before or during the relevant activity and should be read together with these terms.
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If you do not agree with these terms, you must not access the website, create an account or use any of the services. We may update these terms from time to time to reflect changes to the website, our services, technology, legal requirements or operating practices. The updated version will apply from the date it is published, unless a different effective date is stated. You should review this page regularly. Continued use of the website after an update generally indicates acceptance of the revised terms.
Eligibility and legal responsibility
You must meet the minimum legal age and all other eligibility requirements that apply to gambling in your location. You must not use the website if gambling is unlawful for you, if you are located in a restricted location, or if you are prohibited from gambling by law, a court order, an authority, an employer or another binding obligation. You are responsible for checking the laws that apply to you before registering or placing a wager.
Access to a website does not mean that every service is available or lawful in every location. We may use location checks, account checks or other controls to confirm whether access is permitted. You must not attempt to bypass these controls, including by using a virtual private network, proxy, false location information or another technical method.
Website information
We aim to keep website content accurate and current, but information may occasionally contain errors, omissions or delays. Game descriptions, odds, balances, results and other information may be subject to correction where an obvious or technical error has occurred. The rules displayed for the relevant game or activity will generally explain how results are determined. If information conflicts because of a technical or display issue, we may investigate and take reasonable steps to correct the issue.
Website access may be interrupted for maintenance, updates, technical faults, telecommunications problems, security reasons or circumstances outside our reasonable control. We do not promise that the website will always be available, uninterrupted, secure or free from errors. You should keep your own records of transactions and important account information.
2. Accounts, identity and transactions
Creating and protecting an account
Where an account is required, you must provide information that is complete, accurate and current. This may include identity, age, residency, payment and source-of-funds information. You must update your details if they change. Providing false, misleading, incomplete or outdated information may result in account restrictions, cancellation of transactions or closure of the account.
An account is personal to the registered holder. You must keep your login details confidential and take reasonable steps to prevent another person from accessing your account. You must tell us through the available support process as soon as possible if you believe your account has been accessed without permission, your credentials have been lost, or there is suspicious activity. You must not sell, transfer, lend or share an account.
You may only hold accounts in your own name unless we expressly allow otherwise. Duplicate accounts, accounts created to obtain an unfair advantage, and accounts connected with fraud or misuse may be restricted or closed. Where permitted by law, we may review related accounts and transactions when investigating suspected breaches or irregular activity.
Verification and compliance checks
We may carry out age, identity, location, payment, financial crime, responsible gambling and other compliance checks. You may be asked to provide documents or information within a reasonable period. Until checks are completed, access, deposits, withdrawals or other account functions may be delayed or restricted. Information supplied for verification must belong to you and must be genuine, readable and unaltered.
If checks cannot be completed, information is inconsistent, or we reasonably suspect unlawful or prohibited activity, we may take appropriate action in accordance with applicable requirements. This may include refusing a transaction, limiting an account, suspending access or closing an account. We will handle personal information in accordance with the Privacy Policy and applicable privacy laws.
Deposits, withdrawals and funds
You must only use payment methods that are authorised for your use and held in your own name, unless a payment method is expressly permitted otherwise. You must not use a payment method belonging to another person without proper authorisation. We may reject, reverse or investigate payments that appear unauthorised, irregular, fraudulent or inconsistent with these terms.
A deposit must be made for genuine use of the available services and not solely to move funds between payment systems. We may apply minimum or maximum transaction conditions where these are displayed or required by the relevant payment method. Third-party payment providers may apply their own terms, processing times or charges. You are responsible for checking those conditions and any taxes or costs that may apply to you.
Withdrawals may be subject to account verification, payment checks, wagering requirements that are clearly stated for a particular offer, and other lawful controls. We may return funds to the original payment method or use another verified method where appropriate. We do not promise a particular processing time unless one is expressly stated in the applicable service information.
3. Gaming, promotions and responsible use
Wagers and game results
You must check the details of a game, wager or transaction before confirming it. Once accepted by the system, a wager may not be cancelled except where the applicable rules, a technical error, a legal requirement or our procedures allow cancellation. You are responsible for ensuring that your device, connection and account are being used correctly before confirming an activity.
Game outcomes are determined by the rules and systems used for the relevant product. A displayed result, account record or transaction history may be reviewed if there is a technical problem, an obvious error, suspected manipulation or another legitimate reason to investigate. We may correct records where necessary and will seek to do so fairly and consistently with applicable requirements.
Promotions and bonuses
Promotions, bonuses and special offers may be subject to separate promotional terms. Those terms should explain eligibility, entry requirements, qualifying activities, expiry conditions, wagering or play-through requirements, excluded games, withdrawal conditions and any other material restrictions. You should read the applicable promotional terms before accepting an offer.
Unless the relevant offer says otherwise, a promotion may be available only once per person, household, device, payment method or other qualifying connection. We may correct an obvious error, withdraw an offer, or refuse or remove a promotion where there has been misuse, technical failure, multiple participation or a breach of the promotional terms. Any action will be taken subject to applicable law.
Prohibited conduct
You must use the website honestly and lawfully. You must not manipulate games, interfere with website security, introduce malicious code, exploit a software fault, use automated systems without permission, attempt to obtain another person’s information, or engage in conduct intended to gain an unfair advantage. You must not use the website for money laundering, fraud, financing unlawful activity or any other prohibited purpose.
- Do not create or use an account in another person’s name.
- Do not provide false identity, location or payment information.
- Do not attempt to defeat age, identity, location or responsible gambling controls.
- Do not abuse promotions, chargeback processes, referral systems or technical errors.
- Do not use threatening, abusive, discriminatory or unlawful material when communicating with staff or other users.
- Do not copy, scrape, reproduce or commercially exploit website content without permission.
Responsible gambling
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Only gamble with money you can afford to lose, set personal limits and take regular breaks. Never gamble when affected by alcohol, drugs, stress or another condition that may affect your judgement. We may provide account controls, self-exclusion options, deposit controls, activity information or other responsible gambling tools where available.
If gambling is becoming difficult to control, stop using the website and seek help from an appropriate gambling support service or health professional. You can also use the responsible gambling information and support options made available on the website. Requests to close or restrict an account for responsible gambling reasons should be treated seriously and may affect future access.
4. Privacy, suspension and legal provisions
Privacy and communications
Personal information may be collected and used to provide services, manage accounts, process transactions, verify identity, meet legal and compliance obligations, prevent fraud, improve the website and communicate with you. The Privacy Policy explains how information is handled, stored, disclosed and protected. By using the website, you acknowledge that relevant service communications may be sent through the contact details or account channels you provide.
You should keep your contact details current and review account messages, notices and promotional preferences. You may be able to opt out of marketing communications, but service, security, transaction and legal messages may still need to be sent where permitted or required.
Suspension and closure
We may suspend, restrict or close an account where we reasonably consider it necessary for security, compliance, responsible gambling, maintenance, suspected fraud, a breach of these terms, a breach of promotional rules, unlawful activity or another legitimate operational reason. We may also suspend services or refuse access where required by law or an authority.
If an account is closed or restricted, you must not attempt to open another account or continue using the website without permission. Subject to applicable law, legitimate balances may be dealt with after verification and resolution of any outstanding investigation, dispute, chargeback or other obligation. Funds connected with unlawful activity or a serious breach may be withheld or handled as required by law.
Intellectual property and website use
The website, branding, text, graphics, software, layout, logos and other content are protected by intellectual property rights or used with permission. You may use the website for personal, lawful purposes only. Except where the law permits it, you must not reproduce, modify, distribute, publish, reverse engineer, frame or commercially use website content without prior permission.
Liability and applicable law
To the extent permitted by law, you use the website and services at your own risk. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. We are not responsible for loss caused by circumstances outside reasonable control, misuse of an account, inaccurate information supplied by you, device or network problems, unauthorised access resulting from your failure to protect credentials, or reliance on information that was not intended for your circumstances.
These terms are intended to operate consistently with the laws and regulatory requirements that apply to the relevant services and to your use of the website. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not waive the right to enforce it later.
Questions and complaints
If you have a question about these terms, a transaction, an account decision or a game result, use the support or complaints process displayed on the website. Provide enough information for the matter to be identified, including relevant dates, account information and transaction details, while avoiding the unnecessary sharing of sensitive information. We may ask for further information so the issue can be reviewed fairly.
These Terms & Conditions should be read with the Privacy Policy, Responsible Gambling information, game rules and any promotional terms that apply to your activity. Together, these documents explain the main conditions for using Wild Tokyo Casino.
